Our Services

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Retirement

Retirement living residents present to operators later with more complex co-morbidities that may place tremendous pressure on operation, staffing and general resources. Moreover, due to the complexity and unavailability of timely medical supports that are proactive and preventative, resident days per bed tend to be significantly shorter; resulting in high turnover, high cost, instability and most importantly loss of revenue. Providing residents with high-quality care that is timely, personalized, preventative and reliable may improve an operator's standing from a marketing perspective and resident days per bed performance.

Medical Rounds

We offer flexible and responsive medical rounds solutions at the frequency and duration of your choice. We offer medical rounds solutions that start at 4 (four) weekly hours and range up to full-time coverage and beyond. Our dedicated team members will support the operator and the residents they serve with a great deal of consistency, punctuality, professionalism and respect.

  • We will always send the same provider who will become familiar with operator and resident-specific needs, policies and procedures
  • We will always be punctual and arrive at the designated time and date
  • We will treat operators, team members, residents and families with respect and dignity
  • We will offer 24/7 on-call support to team members so residents can be supported around the clock when they need it
  • Because of our wide network of practitioners, operators will never be left without service even in the event of sickness or vacation; our team will provide coverage 24/7
  • Our team members are experienced in the geriatric landscape
  • We have access to immediate support services from ET nursing, psycho-geriatric physicians, consulting physicians, pharmacists and more.
  • We practice to full scope including suturing, HDC, IV management, office skin procedures, etc…
  • We would offer education sessions to your team as required
  • We would always collaborate with existing medical personnel in a synergistic fashion
  • We will offer emergency in-person visits, if necessary, at an additional cost

Policies

Whether you are a new operator who is mandated to have policies in place and does not know where to start or a seasoned operator who needs to revise existing policies using evidence-based practice principles, we have just the solution for you. We have the skill and expertise to offer you choices when it comes to your policy decisions:

  • Full policy package – development and supply of all necessary policies, annual review and revision as per best practice and consultation on policy/practice related matters
  • Select policy package – development of only certain policies as required by the operator
  • Policy revision package – annual review of policies as per best practice principles
  • Policy and practice-related consultation

Fee-For-Service

We understand that we all operate in a resource-conscious environment; therefore, we offer a variety of solutions to meet your needs. As a contracted partner, we could offer a fee for service support to operators and the residents they serve. In other words, we would charge a minimal monthly fee to be contracted for medical services, but would otherwise only charge per service request, whether remote or in person. We would guarantee an in-person response time of up to 120 minutes or less (depending on location) 24/7, 365 days a year. It will be up to the operator to decide how the hourly rate would be paid – operator coverage/operator billing on behalf of residents/resident coverage.

This type of relationship allows for low upfront cost while knowing that someone is available to support and treat residents 24/7.

On-Call

As part of our medical coverage package, 24/7 on-call is included, but if your organizational needs only necessitate you to add on-call services, we could offer that separately. Our on-call services include 24/7 access to an experienced Nurse Practitioner who will support the home’s Team Members in making the best decision for the resident. We would offer courteous, respectful and receptive support that builds on our world class customer service experience.

We could offer on-call support via the following secured channels,

  • Phone
  • Email
  • Video conferecning

Finally, our on-call service also features in-person on-call, which is billed separately, but offers operators the flexibility required to prevent ED transfers and provide quality support to Team Members, residents and families.

Staffing Supplementation

We recognize that leadership roles within the Retirement sector are hard to fill with the right personnel and that at times recruitment may take months to find just the right candidate. We therefore specialize in providing periodic/contractual coverage for those key roles of GM / ED and DOC to ensure home practices remain intact while a transition in key personnel may be taking place.

We offer long and short-term leadership supplementation to ensure the interests and principles of the home remain intact.

Education

Our aging population presents with more complexity than ever before. We also recognize that in the quest for better support of residents, Retirement homes are required to assume more responsibility and liability.

We offer a solution to your educational support needs. We could offer full implementation programs or simple ad-hoc education when operators feel the need to educate their teams on particular topics.

Our educational solutions include some of the following topics:

  • Wound care
  • Ostomy care and management
  • Feeding tube care and management
  • Hypodermoclysis initiation and management
  • IV management – maintenance, medication administration, initiation
  • Central Line / PICC management – dressing changes, infusions, maintenance
  • Retirement Home Act and regulations – abuse, care planning, etc…
  • And more…

Long-Term Care

We were founded based on the fundamental principle that long-term care living is not and should not be a synonym for end of life, boredom, poor health, decreased quality of life and general decline. Our core beliefs are that every senior residing in Long Term Care (LTC) should be able to enjoy his / her life fully while receiving all the support and care they require in the comfort of their new home. We are committed to collaborating with operators to ensure medical services are abundant, timely, effective, comprehensive, holistic and most importantly resident and family-centered. Our business model is sustainable because we bring tremendous value to the residents and operators we serve.

Medical Rounds

We offer flexible and responsive medical rounds solutions at the frequency and duration of your choice. We offer medical rounds solutions that start at 4 (four) weekly hours and range up to full-time coverage and beyond. Our dedicated team members will support operators and the residents they serve with a great deal of consistency, punctuality, professionalism and respect.

  • We will always send the same provider who will become familiar with operator and resident-specific needs, policies and procedures
  • We will always be punctual and arrive at the designated time and date
  • We will treat operators, team members, residents and families with respect and dignity
  • We will offer 24/7 on-call support to team members so residents can be supported around the clock when they need it
  • Because of our wide network of practitioners, operators will never be left without service even in the event of sickness or vacation; our team will provide coverage 24/7
  • Our team members are experienced in the geriatric landscape
  • We have access to immediate support services from ET nursing, psycho-geriatric physicians, consulting physicians, pharmacists and more.
  • We practice to full scope including suturing, HDC, IV management, office skin procedures, etc…
  • We would offer education sessions to your team as required
  • We would always collaborate with existing medical personnel in a synergistic fashion
  • We will offer emergency in-person visits, if necessary, at an additional cost

Indicator Optimization

Over the years we have evolved methods to positively impact quality indicators by strategically focusing on the root causes through empowerment and collaboration across the interdisciplinary team. Below you will find a list of targeted indicators that we can guarantee results for; however, in our journey towards QI improvement in the below realms, we tend, as a side effect, to positively impact other indicator categories as well – falls, behaviours, weight loss, etc…

  • Antipsychotic Medications
  • Pain (New and Worsened)
  • Wounds (New and Worsened)
  • Mood / Depression

CMI Optimization

We realize how limited LTC funding may be, especially when expenditure on service additions and Quality Improvement (QI) is concerned.

Over the years we have learned to appreciate and understand the ministry funding model so we could serve operators better. We use routine methods to optimize CMI ranking so the operator and the residents they serve, could benefit from adequate funding in operating the home.

We use strategic and focused methods to maximize funding opportunities without overstepping boundaries or violating rules to improve resident outcomes.

Under most circumstances, the fees we charge are often fully covered and exceeded by using our CMI optimization solutions.

On-Call

As part of our medical coverage package, 24/7 on-call is included, but if your organizational needs only necessitate you to add on-call services, we could offer that separately. Our on-call services include 24/7 access to an experienced Nurse Practitioner who will support the home’s Team Members in making the best decision for the resident. We would offer courteous, respectful and receptive support that builds on our world-class customer service experience.

We could offer on-call support via the following secured channels,

  • Phone
  • Email
  • Video conferencing

Finally, our on-call service also features in-person on-call, which is billed separately but offers operators the flexibility required to prevent ED transfers and provide quality support to Team Members, residents and families.

Staffing Supplementation

We recognize that leadership roles within LTC are hard to fill with the right personnel and that at time recruitment may take months to find just the right candidate. We therefore specialize in providing periodic / contractual coverage for those key roles of Administrator and DOC to ensure home practices remain intact while a transition in key personnel may be taking place.

We offer long and short term leadership supplementation to operators to ensure the interests and principles of the home remain intact.

Education

Our aging population presents with more complexity than ever before. We also recognize that in the quest for better support of residents, LTC homes are required to assume more responsibility and liability.

We offer a solution to your educational support needs. We could offer full implementation programs or simple ad-hoc education when operators feel the need to educate their teams on particular topics.

Our educational solutions include some of the following topics:

  • Wound care
  • Ostomy care and management
  • Feeding tube care and management
  • Hypodermoclysis initiation and management
  • IV management – maintenance, medication administration, initiation
  • Central Line / PICC management – dressing changes, infusions, maintenance
  • LTC act and regulations – abuse, care planning, etc…
  • And more…

Wound Care Consulting

We offer the best wound care consulting services, packages and rates to our private and institutional clients. We have a track record of wound healing the most complex and care resistant wounds. Try us, you will not be dissapointed.

Certified

All wound care nurses are trained and experienced in the realm of wound healing. At a minimum, the nurses have one or more of the following certifications -

MScCH WPC / WOCC(C) / IIWCC

Rates

We offer hourly and subscription type of rates to offer our clients and partners just the right plan to meet their needs.

On-Call

On-call availability for ongoing peach of mind no matter the circumstances.

Experienced Clinicians

All clinicians are not only certified but also have a track record of healing chronic and complex wounds.

Reliable

We would be available to routinely round or as needed depending on your personal or organizational needs.

No Boundary Care

We can provide in-person or virtual care to eliminate any physical barriers for individuals suffering from complex chronic wounds.

Executive Health

Sitting in a waiting room should never be your reality. Time is money. The time you waste could be a source of revenue or cherished time spent with your loved ones. We offer medical services to you and your family so you never have to wait again to receive primary healthcare services. We would be available to respond to your medical inquiries whenever they arise via phone or video conferencing and if you require in-person care, we would always come to you. This ensures that your time is always Money. 

Comprehensive Medical Services

This is our most comprehensive package that includes 24/7 – 365 days a year access to both remote and in-person medical support/care. We will provide custom tailored executive care, leadership and guidance to you and your family in an effort to provide peace of mind. We will not rest until your needs are addressed and supported in the manner, which you find satisfactory. Our comprehensive executive package includes a dedicated practitioner assigned to you who will be versed with your holistic needs and serve you on a consistent basis when and where you need it. There will be not need to explain your needs, because we will know them.

  • Question in the middle of the night? We are there for you…
  • Appointment at the hospital or with a specialist? We will attend and even drive you, if necessary
  • Cough and fever on Friday night? We will assess and treat you in person that same night
  • Need to be referred to a specialist? We will refer and accompany you for the visit
  • Need blood work done? We will draw and process the blood work for you at the comfort of your home
  • Need ancillary service such as foot care, wound care, massage therapy, speech and language pathology, physiotherapy? We will arrange at the comfort of your home
  • Need test to be done? We will order the test and accompany you to get them done
  • Need medication to be prescribed? We will order the meds and arrange for in-home delivery
  • Feeling ill while away on business or vacation? We will assess and treat remotely and have scripts couriered to you overnight
  • Need an annual physical? we will perform it at the comfort of your home
  • Need suturing, skin biopsies, IV meds, etc…? We will serve you at the comfort of your home

Our service = peace of mind

Multidisciplinary

Within our group of providers, we employ NPs, wound care nurses, foot care nurses, psychogeriatricians, dieticians, physiotherapists, speech and language pathologists, and more. You can always count on us having the resources you need at our fingertips to serve you better. You will never have to wait months to get referred or obtain other ancillary services – We will not rest until your needs are met at your level of satisfaction!

Flexibility

We offer flexible packages and options for our Executive clients. Our fee-for-service option offers 24/7 availability of a practitioner to you and your family at a minor base cost for the year + cost per service utilization. This offers you the peace of mind of having access to our practitioners without the significant cost upfront.

Remote Care

Our remote care package includes medical support when and where you need it available through phone and video conferencing. We will be available 24/7 – 365 days a year to support and guide all your medical needs and questions. We are only a phone call away!

Individual and Family Care

Our packages offer individual or family packages. Although the service remains the same across both options, the cost differs to suit your needs and specific circumstances better.

Family solution includes coverage for spouses and children residing in the same household. Coverage for extended family (parents, siblings, etc…) is available with significant discounts.

Navigating the Healthcare System

If you find the Canadian healthcare system to be complex and bureaucratic, you are not alone. This is why with have an executive system navigation solution, where we would counsel you throughout your journey so you make the most and achieve the best outcomes within a resource-scarce environment.

  • Do you have a parent who is aging and requires care-related support and you do not know where to start? We will manage the journey to your satisfaction!
  • Do you have questions about where to go or what to do about a particular issue? We will counsel you on the best options!
  • Do you have a complex condition that requires constant interaction with the system and you find it overwhelming? We will take over all liaison needs and navigation!
  • Do you find specialists talking fast, not listening and being dismissive at times? We will attend all your appointments with you to ensure you are comfortable with the information provided!
  • If you do not have time to make phone calls and be on hold to arrange for appointments, tests and procedures, We will take over to ensure everything medical happens when it needs to!
  • Do you have an elderly parent or a child that needs to attend appointments and you cannot afford to lose time off work? We will ensure your loved ones receive the best service and support!